Webee Service Desk
  1. Webee Service Desk
  2. Visual IoT Support

Visual IoT Support

Welcome! You can raise a Visual IoT Support request from the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Suggest improvement or New Feature

    Suggest improvement or New Feature

  • Report a bug

    Tell us the problems you're experiencing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Device Integration

    Please provide the following information related to the device

Powered by Jira Service Management
{"xsrfToken":"71f5406a01bfed63362f76aecc2d90c043804233_lout","branding":{"id":"8","key":"visd","name":"Visual IoT Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#202a33","headerLinkHoverBGColor":"#202a33","headerBadgeColor":"#202a33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/759b5d71-7410-414b-8042-46408aafc861/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc1OWI1ZDcxLTc0MTAtNDE0Yi04MDQyLTQ2NDA4YWFmYzg2MSI6WyJyZWFkIl19LCJleHAiOjE3NTAwMDc4MDksIm5iZiI6MTc1MDAwNzIwOX0.XtPvNj465bBh6fli0VWMcy0D4ZYM5k1U2zpMh0MS5MA&client=bcef405d-64fb-4ca9-9a36-68d8cee64a79&mode=fit","logoId":"759b5d71-7410-414b-8042-46408aafc861","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Webee Help Center","sharedPortalName":"Webee Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Webee Help Center","sharedPortalName":"Webee Service Desk","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda de Webee","sharedPortalName":"Centro de atención al cliente","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#05bfe0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8a615dce-9c59-44bd-be9a-d7dcad1d09a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhNjE1ZGNlLTljNTktNDRiZC1iZTlhLWQ3ZGNhZDFkMDlhNyI6WyJyZWFkIl19LCJleHAiOjE3NTAwMDc4MDksIm5iZiI6MTc1MDAwNzIwOX0.ZglZvTlKss2TtCBM_nQuV1achfIm1P_c8_s3b4S970E&client=bcef405d-64fb-4ca9-9a36-68d8cee64a79&height=300&mode=fit","bannerMediaApiFileId":"8a615dce-9c59-44bd-be9a-d7dcad1d09a7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"visd","projectId":10750,"serviceDeskId":8,"name":"Visual IoT Support","description":"<p>Welcome! You can raise a Visual IoT Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"126","name":"Device Integration","descriptionHtml":"","callToAction":"Device Integration","introHtml":"<p>Please provide the following information related to the device</p>","icon":10782,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","groups":[22],"key":""},{"id":"91","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10640,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[22],"key":""},{"id":"90","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10650,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[22],"key":""},{"id":"86","name":"Suggest improvement or New Feature","descriptionHtml":"","callToAction":"Suggest improvement or New Feature","introHtml":"<p>Suggest improvement or New Feature</p>","icon":10665,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[22],"key":""},{"id":"88","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10665,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[22],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[88,86,90,91,126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c161b3f-cc05-3558-bd23-ac60bec2375a","appLinkName":"System Confluence","appLinkUrl":"https://webeeio.atlassian.net/wiki","spaceKey":"VIKB","spaceName":"Visual IoT Knowledge Base","spaceUrl":"https://webeeio.atlassian.net/wiki/spaces/VIKB","isServer":false},"labels":[],"projectKey":"VISD","serviceDeskId":8,"kbLinkDomainURLs":["https://webeeio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzUwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwMDg0MDksIm5iZiI6MTc1MDAwNzIwOX0.8uxNr2wv7SGFQyKCmRo_0gOJhu5ylRxDCjY_MHpvYFY","targetCollection":"upload-project-10750","endpointUrl":"https://api.media.atlassian.com","clientId":"bcef405d-64fb-4ca9-9a36-68d8cee64a79","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Webee Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://webeeio.atlassian.net/wiki","kbLinkDomainURLs":["https://webeeio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=webeeio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"71f5406a01bfed63362f76aecc2d90c043804233_lout","baseUrl":"https://webeeio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://webeeio.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bcef405d-64fb-4ca9-9a36-68d8cee64a79","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dc5171cfeed449918767c2a8e055af89","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}