{"xsrfToken":"7560a35c716adc8af5a02c9c89991887d6f8558c_lout","branding":{"id":"8","key":"visd","name":"Visual IoT Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#202a33","headerLinkHoverBGColor":"#202a33","headerBadgeColor":"#202a33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/759b5d71-7410-414b-8042-46408aafc861/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc1OWI1ZDcxLTc0MTAtNDE0Yi04MDQyLTQ2NDA4YWFmYzg2MSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NDg4OTIsIm5iZiI6MTc0NDc0ODI5Mn0.2FuZcuspP26OnM-L13c-CAW73nyWJBlsPfYwd8uTf2U&client=bcef405d-64fb-4ca9-9a36-68d8cee64a79&mode=fit","logoId":"759b5d71-7410-414b-8042-46408aafc861","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Webee Help Center","sharedPortalName":"Webee Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Webee Help Center","sharedPortalName":"Webee Service Desk","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda de Webee","sharedPortalName":"Centro de atención al cliente","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#05bfe0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8a615dce-9c59-44bd-be9a-d7dcad1d09a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhNjE1ZGNlLTljNTktNDRiZC1iZTlhLWQ3ZGNhZDFkMDlhNyI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NDg4OTIsIm5iZiI6MTc0NDc0ODI5Mn0.RRWeJBk-sCfSZ99WHWJpx3kFeQB5yXQvGIHcReDBBtw&client=bcef405d-64fb-4ca9-9a36-68d8cee64a79&height=300&mode=fit","bannerMediaApiFileId":"8a615dce-9c59-44bd-be9a-d7dcad1d09a7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"visd","projectId":10750,"serviceDeskId":8,"name":"Visual IoT Support","description":"<p>Welcome! You can raise a Visual IoT Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"126","name":"Device Integration","descriptionHtml":"","callToAction":"Device Integration","introHtml":"<p>Please provide the following information related to the device</p>","icon":10782,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","groups":[22],"key":""},{"id":"91","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10640,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[22],"key":""},{"id":"90","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10650,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[22],"key":""},{"id":"86","name":"Suggest improvement or New Feature","descriptionHtml":"","callToAction":"Suggest improvement or New Feature","introHtml":"<p>Suggest improvement or New Feature</p>","icon":10665,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[22],"key":""},{"id":"88","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10665,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[22],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[88,86,90,91,126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c161b3f-cc05-3558-bd23-ac60bec2375a","appLinkName":"System Confluence","appLinkUrl":"https://webeeio.atlassian.net/wiki","spaceKey":"VIKB","spaceName":"Visual IoT Knowledge Base","spaceUrl":"https://webeeio.atlassian.net/wiki/spaces/VIKB","isServer":false},"labels":[],"projectKey":"VISD","serviceDeskId":8,"kbLinkDomainURLs":["https://webeeio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzUwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDk0OTIsIm5iZiI6MTc0NDc0ODI5Mn0.OmA6V4NY2YQRAm1v1JM_TqmDieZFzj95uQsuZAw_CYU","targetCollection":"upload-project-10750","endpointUrl":"https://api.media.atlassian.com","clientId":"bcef405d-64fb-4ca9-9a36-68d8cee64a79","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":126,"projectId":10750,"form":{"name":"Device Integration","descriptionHtml":"","callToAction":"Device Integration","intro":"<p>Please provide the following information related to the device</p>","instructions":"","icon":10782,"iconUrl":"https://webeeio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10598","fieldConfigId":"11280","label":"Use case summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Device Integration Request"]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Datasheet & User Guide/Reference manual (PDF)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10593","fieldConfigId":"11275","label":"Device Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10594","fieldConfigId":"11276","label":"Manufacturer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10595","fieldConfigId":"11277","label":"Part Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10596","fieldConfigId":"11278","label":"Device Connectivity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10346","label":"LoRaWAN","selected":false,"children":[]},{"value":"10347","label":"ZigBee","selected":false,"children":[]},{"value":"10348","label":"Z-Wave","selected":false,"children":[]},{"value":"10349","label":"NB-IoT","selected":false,"children":[]},{"value":"10350","label":"HTTP","selected":false,"children":[]},{"value":"10351","label":"MQTT","selected":false,"children":[]},{"value":"10352","label":"Socket IO","selected":false,"children":[]},{"value":"10353","label":"Other","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10597","fieldConfigId":"11279","label":"Device Availability for Testing","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10599","fieldConfigId":"11281","label":"Involved Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/126","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/126","calendarParams":{"firstDay":0,"date":"2025-04-15T17:18:12-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiY2VmNDA1ZC02NGZiLTRjYTktOWEzNi02OGQ4Y2VlNjRhNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzUwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDk0OTIsIm5iZiI6MTc0NDc0ODI5Mn0.OmA6V4NY2YQRAm1v1JM_TqmDieZFzj95uQsuZAw_CYU","targetCollection":"upload-project-10750","endpointUrl":"https://api.media.atlassian.com","clientId":"bcef405d-64fb-4ca9-9a36-68d8cee64a79","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=webeeio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7560a35c716adc8af5a02c9c89991887d6f8558c_lout","baseUrl":"https://webeeio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://webeeio.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bcef405d-64fb-4ca9-9a36-68d8cee64a79","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5ceab39818ba41eeab8b0bfd6e25b937","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}